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An applicant is a person or business you want to issue cards to. Every applicant completes identity verification before cards can be issued — the status field is the single verdict.

Full KYC integration guide

Step-by-step flows for Apocor-hosted verification, bring-your-own identity (BYOK), and direct document upload.

Lifecycle

The applicant.status_changed webhook fires on every transition of this field.

Create an applicant

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Include real firstName and lastName (Latin letters and spaces) — the issuer builds the cardholder from these and rejects empty or non-Latin names at card issuance. Also include a full residential address with state (or subdivision). The card program copies the verified KYC address onto the cardholder — state of birth alone is not sufficient for card issuance. For US nationality or address, include data.ssn (9 digits) before issuing a card. Hosted Sumsub KYC can approve without storing SSN on the applicant — card create will fail without it. You can also set a missing SSN later with PATCH /v1/applicants/{id} (once-write). Use the returned id as externalUserId when running your own identity provider (BYOK).

Update an applicant

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  • Contact fields (phone, occupation, …) can usually be updated.
  • ssn may be set once when missing; cannot be changed after set or after cards exist.
  • Identity fields (name, DOB, nationality, address) lock after issuer KYC is complete or cards exist — create a new applicant to change them.
  • POST /v1/cards returns 400 MISSING_SSN immediately for US applicants without SSN (does not enqueue a pending issuance).

Verify identity

See the KYC integration guide for complete flows. Quick reference:
In sandbox with mock KYC, status can stay PENDING because mock verification produces no real share tokens. Use hosted verification or BYOK share tokens for full end-to-end testing. Direct document KYC (kyc-direct) needs live issuer credentials — check issuerDirectAvailable on GET /v1/kyc/config.
Once status is APPROVED, create a cardholder and issue cards.